Top ticketing apps for developers

CXO

Top ticketing apps for developers

By justin james January 31, 2012, 1:21 AM PST

Image
1
of 9

Introduction

ntThere are plenty of good help desk ticket applications available, but they’re not suitable for development work. For developers, bug tickets need to be joined to the rest of the development workflow and integrate with a host of other tools. Here’s a look at five apps that are designed to address the specific ticketing needs of developers.

ntNote: You can read the full post in our Five Apps blog.

ntPhoto credit: Copyright u00a9 iStockphoto.com/belterz

FogBugz

ntFogBugz has several intelligent features for getting bugs worked out and development tasks completed. One of the most interesting ones is “evidence-based estimating,” in which the inaccuracy of previous estimates is used to tweak current estimates to try to make them closer to reality.

FogBugz

ntFogBugz also has integrations with source control systems and integrates easily with Mercurial through Fog Creek’s Kiln product.

MantisBT

ntIf you’re looking for a mature, open source bug tracker, MantisBT might be what you need. It has several unique features, such as mobile apps for Android, iOS, and Windows Phone and the ability to Tweet tickets in.

MantisBT

ntMantisBT supports CVS, SVN, and git, and it provides a SOAP API for you to write your own integrations in. It also supports a variety of database back ends.

Trac

ntTrac has a limited feature set by design, so it’s easy to get accustomed to. If you want a bare bones toolset with a simple workflow, Trac is a good choice.

Jira

ntJira is a Web-based bug and issue tracker. It offers some nice visualizations of the workflow to resolve problems and integrates into a number of source code systems.

Jira

nt Jira also offers numerous keyboard shortcuts, which will please a lot of developers. Jira is available on demand in the cloud or on-premise.

Team Foundation Server

ntTeam Foundation Server provides a tight connection between Visual Studio, source code management, reporting, and the tickets. As a result, developers and managers will find it easy to relate bugs and user problems to the activities of the development team.

By justin james

I am an all purpose IT person. If there's a generic job title in IT, I've probably had it, most likely more than once. Programmer, systems administrator, DBA, PC tech/repair, Help Desk, webmaster, web designer, web developer, applications developer,

Account Information

Contact justin james

Your message has been sent
|
See all of justin's content

The importance of diversity and inclusion in any given organization cannot be overstated. It establishes a level playing field, brings together people with different backgrounds, perspectives, traditions and ideas and enriches company culture by ensuring fairness and tolerance. This helps build a more effective and collaborative workforce which enables the business to run in a ...

Software development is a complex process that involves a specific series of steps (known as the development lifecycle) to transform a concept into a deliverable product. The steps involved with creating the finished product must be carefully adhered to yield the best results, reduce inefficiencies and maximize customer satisfaction. The purpose of this policy from ...

Cybersecurity demands and the stakes of failing to properly secure systems and networks are high. While every organization’s specific security needs form a unique and complex blend of interconnected requirements, numerous security fundamentals almost always apply to each of these groups. It stands to reason that cybersecurity pros who effectively identify network and systems risks ...