Top ticketing apps for developers

CXO

Top ticketing apps for developers

By justin james January 31, 2012, 1:21 AM PST

Image
1
of 9

Introduction

ntThere are plenty of good help desk ticket applications available, but they’re not suitable for development work. For developers, bug tickets need to be joined to the rest of the development workflow and integrate with a host of other tools. Here’s a look at five apps that are designed to address the specific ticketing needs of developers.

ntNote: You can read the full post in our Five Apps blog.

ntPhoto credit: Copyright u00a9 iStockphoto.com/belterz

FogBugz

ntFogBugz has several intelligent features for getting bugs worked out and development tasks completed. One of the most interesting ones is “evidence-based estimating,” in which the inaccuracy of previous estimates is used to tweak current estimates to try to make them closer to reality.

FogBugz

ntFogBugz also has integrations with source control systems and integrates easily with Mercurial through Fog Creek’s Kiln product.

MantisBT

ntIf you’re looking for a mature, open source bug tracker, MantisBT might be what you need. It has several unique features, such as mobile apps for Android, iOS, and Windows Phone and the ability to Tweet tickets in.

MantisBT

ntMantisBT supports CVS, SVN, and git, and it provides a SOAP API for you to write your own integrations in. It also supports a variety of database back ends.

Trac

ntTrac has a limited feature set by design, so it’s easy to get accustomed to. If you want a bare bones toolset with a simple workflow, Trac is a good choice.

Jira

ntJira is a Web-based bug and issue tracker. It offers some nice visualizations of the workflow to resolve problems and integrates into a number of source code systems.

Jira

nt Jira also offers numerous keyboard shortcuts, which will please a lot of developers. Jira is available on demand in the cloud or on-premise.

Team Foundation Server

ntTeam Foundation Server provides a tight connection between Visual Studio, source code management, reporting, and the tickets. As a result, developers and managers will find it easy to relate bugs and user problems to the activities of the development team.

By justin james

I am an all purpose IT person. If there's a generic job title in IT, I've probably had it, most likely more than once. Programmer, systems administrator, DBA, PC tech/repair, Help Desk, webmaster, web designer, web developer, applications developer,

Account Information

Contact justin james

Your message has been sent
|
See all of justin's content

Maintaining electronic communications in business involves walking a fine line. Employees want relevant information to be kept available for future reference so that they can do their jobs, but keeping these items long-term can pose security and resource risks. Server hard drives can fill up, or stolen data (even if outdated) might pose a threat ...

Information technology depends upon the acquisition of products and services for use by the business to achieve operational goals and become profitable. Building and managing productive relationships with suppliers (the description of which includes vendors) is an integral responsibility for many IT departments. Ensuring suppliers are properly vetted, negotiated with, and serve as a valuable ...

Although there are many legitimate business reasons to access streamed audio and video files — such as engaging in training, reviewing industry-related content and conducting research — there are also opportunities for misuse. This policy provides guidelines for the appropriate use of streaming media on systems and devices that access company networks. From the policy: ...