\n\tThere are plenty of good help desk ticket applications available, but they’re not suitable for development work. For developers, bug tickets need to be joined to the rest of the development workflow and integrate with a host of other tools. Here’s a look at five apps that are designed to address the specific ticketing needs of developers.
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\n\tNote: You can read the full post in our Five Apps blog.
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\n\tPhoto credit: Copyright \u00a9 iStockphoto.com/belterz
\n\tFogBugz has several intelligent features for getting bugs worked out and development tasks completed. One of the most interesting ones is “evidence-based estimating,” in which the inaccuracy of previous estimates is used to tweak current estimates to try to make them closer to reality.
\n\tFogBugz also has integrations with source control systems and integrates easily with Mercurial through Fog Creek’s Kiln product.
\n\tIf you’re looking for a mature, open source bug tracker, MantisBT might be what you need. It has several unique features, such as mobile apps for Android, iOS, and Windows Phone and the ability to Tweet tickets in.
\n\tMantisBT supports CVS, SVN, and git, and it provides a SOAP API for you to write your own integrations in. It also supports a variety of database back ends.
\n\tTrac has a limited feature set by design, so it’s easy to get accustomed to. If you want a bare bones toolset with a simple workflow, Trac is a good choice.
\n\tJira is a Web-based bug and issue tracker. It offers some nice visualizations of the workflow to resolve problems and integrates into a number of source code systems.
\n\t Jira also offers numerous keyboard shortcuts, which will please a lot of developers. Jira is available on demand in the cloud or on-premise.
\n\tTeam Foundation Server provides a tight connection between Visual Studio, source code management, reporting, and the tickets. As a result, developers and managers will find it easy to relate bugs and user problems to the activities of the development team.
I am an all purpose IT person. If there's a generic job title in IT, I've probably had it, most likely more than once. Programmer, systems administrator, DBA, PC tech/repair, Help Desk, webmaster, web designer, web developer, applications developer, network engineering. Somehow I have managed to get my thumb stuck in each one of those pies!
