Over the next 20 years the metaverse has the potential to change the fundamental way humans interact with each other, employers, vendors, marketers and retailers. The simple analogy for our current level of metaverse technology would be: We have just jumped from the adding machine era to the era of the handheld calculator. The next ...

Crypto A to Z Cryptocurrency glossary: From Bitcoin and Dogecoin to hot wallets and whales Cryptocurrency refers to digital currency, a growing technological worldwide trend. Digital currency is separate from traditional government-backed currency (also known as fiat currency) and offers greater reward in exchange for greater risk. In This Guide You’ll Learn: 50 common cryptocurrency ...

Today, success in sales requires adaptability and empathy. As a sales leader, the challenge is blending those all together to empower a winning sales team. Uncover sales strategies from leaders who are mastering the art of sales in Salesforce’s 21 Pro Tips for Sales Leaders e-book. Hear from sales leaders at Canva, 3M, Go1, The ...

As a sales operations leader, the challenge is to stay ten steps ahead of the sales cycle. Get exclusive tips from Salesforce Trailblazers and experts in sales operations in Australia and New Zealand. See how they have optimised their sales technology and processes to stay ahead of digital transformation. Hear from leaders at me&u, Spark, ...

In this infographic from Forrester you will discover: The rising customer expectations and remote work compound CX challenges. Why CRM systems are the key to good CX delivery. How to drive value with advanced and organisation-wide CRM use.

What do nearly 800 executives and 1500 employees around the world have to say about the strategic role of CRM technology? Download The State of CRM research by Forrester Consulting for a special spotlight on the Asia Pacific region, and unlock all the global insights and trends.

In this fifth edition report, Salesforce Research surveyed more than 2,500 SMB owners and leaders around the world to determine: How support from local communities has affected SMBs What SMBs are doing to deepen trust with customers and employees How technology helps SMBs grow What has changed for SMBs over the past year and how ...

As growing small businesses strive to stay relevant and competitive in this fast-changing world, the digital imperative is stronger than ever and online models have become a must-have. Agility and innovation are necessary for long-term growth. This toolkit from Salesforce offers the guidance small businesses need to map their growth strategies. There are three things ...

In this fourth edition report, Salesforce Research surveyed global customer service professionals to determine: How customer service standards continue to change in the midst of crisis. Which strategies, tactics, and technologies service organisations are turning to in the new normal. How service organisations are navigating abrupt changes in their work environment. The impact of field ...

From an organizational standpoint, the goal of any effective cybersecurity awareness platform is to help employees get to a point where they no longer have to actively remember what it takes to keep the company safe – instead, they develop healthy cybersecurity habits. When you walk out the front door in the morning, do you ...