TechRepublic's Resource Library is the web's largest directory of free vendor-supplied technical content. Take advantage of the library's white papers on an array of topics, from Big Data to cloud computing, mobility to security.
Across the world, the news is currently dominated by stories on rising inflation and the impact of the cost of living crisis. These stark warnings make for bleak reading and compound the pressure consumers are already feeling. Businesses are being hit equally hard; overhead costs are increasing amid employee expectations for wages to increase in ...
Your business and technology leaders have a vision: to drive business performance with modern technology that adapts to changing customer and employee expectations. It is up to you to bring this bold, new vision to life with a flexible technology architecture and delivery model that enables digital and business transformation success. This eBook introduces a ...
Buying habits of manufacturing customers are shifting from in-person to online. Let’s look at the possibilities eCommerce offers, the challenges it addresses, and strategies that have earned manufacturers strong sales and happy customers. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring ...
A well-developed and skilled workforce is one of the keys to workforce optimization, which takes workforce management to a new level by infusing skills into the process. With a skills-based approach, decision making is improved, leading to a more effective workplace. Read this IDC report for insights and trends demonstrating the motivation for workforce optimization. ...
Are you still trying to reach next-gen customers with your first-gen call center? Read the NICE CXone Customer Experience (CX) Transformation Benchmark and discover how successful businesses are harnessing real-time data with next-gen tools to reduce customer effort and increase revenue. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest ...
In this infographic from Forrester you will discover: The rising customer expectations and remote work compound CX challenges. Why CRM systems are the key to good CX delivery. How to drive value with advanced and organisation-wide CRM use. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with ...
What do nearly 800 executives and 1500 employees around the world have to say about the strategic role of CRM technology? Download The State of CRM research by Forrester Consulting for a special spotlight on the Asia Pacific region, and unlock all the global insights and trends. Subscribe to the Daily Tech Insider Newsletter Stay ...
Our world has been thrown into flux by ongoing economic, health, leadership, social justice, and climate crises. Personal and professional lives have merged, and customers are calling on businesses to adapt. For the 4th edition of the “State of the Connected Customer” report, Salesforce surveyed 12,000 consumers and 3,600 business buyers worldwide to discover: How ...
In order to meet rising customer expectations and the adoption of new technologies, leading retailers must embrace an integration strategy across the retail value chain. This means implementing a strategy that enables agility, accelerated delivery, and automated security. Download this eBook to learn: How retailers like Buffalo Wild Wings, Asics, and Pilot Flying J are ...
In order to meet rising customer expectations and the adoption of new technologies, leading retailers must embrace an integration strategy across the retail value chain. This means implementing a strategy that enables agility, accelerated delivery, and automated security. Download this eBook to learn: How retailers like Buffalo Wild Wings, Asics, and Pilot Flying J are ...
Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...
Even before the pandemic, improving employee engagement was vital for attracting and retaining the best talent to help drive business performance. According to a global HR study, two-thirds of remote workers feel that they are not engaged with their business, and there is a seismic shift in how we work that has placed immense pressure ...
Learn how video quality measurably impacts business performance. Read “Bit Rate and Business Model: The Science Behind How Our Bodies React to Video Quality.” With quality a huge concern for video streaming businesses, Akamai set out to uncover its real emotional effects on viewers. Our groundbreaking study with biometric research firm Sensum has revealed that ...
Businesses seek to benefit from every customer interaction with a real-time personalized experience across their marketing, customer service, fraud, and business operations teams. At the heart of these efforts is the modern customer engagement hub (CEH), which uses decision and integrated artificial intelligence(AI) models to react to events in real-time, fine-tuning each customer’s experience for ...
As the global economy continues to emerge from the worst pandemic in more than a century, one overriding fact is inarguably true for virtually every business and industry sector: The old rules no longer apply. Gone are the days of standard fixed prices, face-to-face interactions, endless rounds of negotiations, and patience for sales process friction. ...