Following a change in the city government of Buenos Aires, Argentina, officials created a new department dedicated to working with businesses that want to locate or relocate in the city. To support the department’s operations, the city deployed a custom solution based on Microsoft Dynamics CRM (Customer Relationship Management). With this solution, the department has streamlined processes, reducing the time needed for a project to meet formal requirements by more than 65 percent and created a more transparent working environment.
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