Live Webcast: Better customer interactions: IBM Case Manager solutions and Box

Case management is a key facet of many business activities. The elements may change from one industry to the next, and many times the outcomes are unknown. As the case proceeds, documents accumulate. X-rays, legal briefs, police reports, nurse assessments: all of these files are critical to managing the case. As that documentation grows in volume and variety as a case travels through its lifecycle, it must be managed, organized, and secured. And to deliver superlative customer care, it must also be available and accessible.

CBS Interactive is proud to present “Better customer interactions: IBM Case Manager solutions and Box,” a live, interactive webcast about making customer interactions easier and improving customer service by leveraging solutions that combine the industry-leading power of IBM Case Manager together with the proven security and ease of Box.

• Learn how to use Box as simple interface for the collection of critical content that’s automatically integrated with your internal IBM Case Manager processes.
• Explore how to use Box as a secure repository for documents requiring completion by customers or suppliers.
• Discover how utilizing Box as part of your case process can make interacting with customers, partners, and suppliers seamless and efficient.

Don’t miss “Better customer interactions: IBM Case Manager solutions and Box,” featuring David Lewis, Sales and Marketing manager at Vega ECM Solutions, and CBS Interactive’s Distinguished Lecturer David Gewirtz, one of America’s leading cybersecurity experts and author of The Flexible Enterprise. Join us and learn how you, too, can leverage the power of Box withIBM Case Manager to improve your customer service.