In times of economic instability and uncertainty, customer service leaders face more than just the day-to-day challenges. The new requirements fall into three main categories: Reduce costs and prioritize Drive growth and find creative ways to increase revenue Retaining customers who face the same challenges Each of these challenges is difficult in itself – tackling ...
The challenges we have faced over the past three years have created a huge transformation in our society. The disruptive pandemic and ongoing economic uncertainty have forced companies around the world to radically adjust almost every facet of their operations. No area has seen more turbulence than customer service, a trend exacerbated by a dramatic ...
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their ...
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and ...
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company. Subscribe to the Daily Tech Insider Newsletter Stay up ...
The start of a new chapter of your business, whether you’re moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support ...
It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support. Subscribe to the Innovation Insider Newsletter Catch up on the ...
It used to be that anytime, anywhere, 24/7/365 global support was only feasible for large global companies. Today, even small and mid-sized companies can make it work. Download this eBook from Zendesk to discover the key considerations and best practices for providing outstanding, round-the-clock support. Subscribe to the Daily Tech Insider Newsletter Stay up to ...
Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want. Subscribe to the Daily Tech Insider Newsletter Stay up ...
Omnichannel retailing creates opportunities but it’s also raising expectations for seamless customer service on all channels. Download this guide from Zendesk to see how you can evaluate your current service and choose the right people, processes and systems to give your customers the service they want. Subscribe to the Daily Tech Insider Newsletter Stay up ...