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!!!!???? modem problems....

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7 replies

by zero

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i seem to have a problem with my modem... the thing is, it will dial up, and seems to connect, but will not comunicate after that, i.e. wont bring up any web pages/dosent actualy do anything... i think ive tryed the obvious stuff, but its dialing upand is reponding (i assume) normaly from diognostics.... help! (im verry tempted to get myself a new modem, but it will probably do the same anyway....), cheers

7 replies

by kcmeister

I am assuming you are running a microsoft product as your os. I am also assuming you are getting an error message like "this page cannot be displayed." In win 98, ME, we can check to see if it is a problem with your modem or isp. 2000 is a little different, but follow the basic steps and you can figure it out. First click start, programs, accessories, communications, hyperterminal. (this may bring you to a window where your need to open the hyperterm icon) in the New Connection Description window type MCI in the name field, click on the MCI icon once to highlight it, change the area code to 800, in the phone # field type: 4566245 and then click on dial. You may be prompted by another button that says Dial now. At this point your modem will dial out to MCI. You should get a window asking for a user name and password. Cancel it out. If you get the prompt for the password, that means your modem successfully dialed out and recieved information. You know at this point your modem is working fine, and the problem is with either your settings or your isp. If necessary I can provide several more modem tests(hyperterminal, modem diagnostics, etc.) If you are using internet explorer in ME, there are known issues: search microsofts website for Q238550.

Good luck!

by mphoffar

one good way to test if this modem is dunctional or not is to find a BBS (either in your local area or some 800 one someone maintains and see if the modem transmits that way. You don't have to sign into it or anything, just dialup and wait for somesort of welcome display to come up.

If that works, then it's pretty likely the problem isn't with your modem and like you said, buying a new one probobly won't solve any problems. At that point, I would say that there's some sort of winsock issue or some sort of DNS problem where you're not resolving any names at all. Generally finding an IP for a website and putting tat in the address bar would confirm if this is DNS related or not.

Good luck to you

Mark

by richard_barsby

Hi I am assuming that the modem has been working and has now stopped, when did it stop working ie in the last few days.

Because we have had a few electrical storms recently I know personally of 3 that have died due to the lightning 2 in Gloucestershire and 1 in leicestershire hope this gives you a helping hand.

Best of Luck

Rich

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