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There is a problem with help

0 helpful

8 replies

by admin May 4, 2001 last reply Aug 4, 2001

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there may not be enough memory [128meg in system] or there may have been a problem accessing the help file.

this error message comes up when accessing microsoft works ,,win 98 os, any help appreciated.

8 replies

by admin May 4, 2001

SINCE POST HAVE INSTALLED WORKS 2001 & CURED PROBLEM

by m.cothran May 6, 2001

Who is the Admin at Ics computers? Just asking because I appied there.
Anyway,
click start and goto run
type in MSCONFIG
click the advanced button under the gereral tab
Check the box for EMM exclude A000-ffff

EMM Exclude A000-FFFF:

This setting prevents Windows from trying to scan for unused memory address space. This also disables the Random Access Memory (RAM) and ROM search instructions for the memory address space. This scanning can interfere with some devices that use the same memory addresses. This sets "EMMExclude=a000-ffff" in the System.ini file. This is equivalent to starting Windows with the command-line switch "/d:x".

Hopefully this will fix your interferance, so all programs open up successfully. If not, let meknow, I know a few more tricks.
Good Luck - MC

by admin Aug 4, 2001

The question was auto-closed by TechRepublic

by m1wheeler May 8, 2001

who is this admin? i applied there as well my name is michael wheeler. i had the same problem when i was running win98. somehow the entire help module had become corrupt and no help would work in any microsoft program. it just gave me an error message similar to yours. i just had to reload windows. that is my suggestion to you. but it may be a memory error but with 128 megs of ram you shouldnt be out of memory. try cothrans advice as well before reloading windows. reloading fixed it for me. good luck