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Active Directory problem in Server 2003

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by jamesvan

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I'm searching for help in resolving the following problem:

In Server 2003 SP2 (single domain controller w/only 6 clients) in a "normal" start-up mode, when attempting to "Manage Users and Computers", I receive this message.

ACTIVE DIRECTORY
NAMING INFORMATION CANNOT BE LOCATED BECAUSE: THE NETWORK PATH WAS NOT FOUND. CONTACT YOUR SYSTEM ADMINISTRATOR TO VERIFY THAT YOUR DOMAIN IS PROPERLY CONFIGURED AND IS CURRENTLY ONLINE.

When attempting to "Manage Domains and Trusts", I receive a slightly different message:

ACTIVE DIRECTORY DOMAINS AND TRUSTS
THE CONFIGURATION INFORMATION DESCRIBING THIS ENTERPRISE IS NOT AVAILABLE. THE NETWORK PATH WAS NOT FOUND. CONTACT YOUR SYSTEM ADMINISTRATOR TO VERIFY THAT YOUR DOMAIN IS PROPERLY CONFIGURED AND IS CURRENTLY ONLINE.

I can, however, manage the "File Server" , "Remote Access/VPN Server", and "DNS Server" roles under a "normal" start-up mode.

When I boot the server in "safe mode", I can access Active Directory, see all the computers and users and their respective settings. I can add/change these settings like I should be able to do in a "normal" startup. I've had this problem for quite some time now (3 months or so). It should also be noted that the network seems to be working fine in regard to serving files, operating as a DNS server....I've tried many times to serach for key words that may lead me to someone else that has had the same problem and, therein, find the solution - No Luck so far.

I've tried a "clean-boot", disabling all non-Microsoft services on startup - No Luck.

I've tried with my anti-viurs software disabled - No Luck.

Any help in solving this problem will be much appreciated.

4 replies

by bfilmfan

I didn't see where you stated you had checked your event logs, but check your logs and then you need to check with NETDOM to see what errors are reported.

by jamesvan

BFilmFan,

Thanks for the help. As far as the event logs; I do have several. In the APPLICATIONS, SECURITY, DNS SERVER, and FILE REPLICATIOIN SERVICE section, I have only "Information" type events.

In the SYSTEM section; the following events are identified (listed by Type / Source / Event):

Error / Service Control Manager / 7023
Error / Service Control Manager / 7000
Warning / LsaSvr / 40960
Warning / Remote Access / 20192
Warning / W32Time / 12

In the DIRECTORY SERVICE section I have:

Warning / NTDS Inter-site Messaging / 1473

I've addressed the W32TIme event by going through the steps in KB article 816042 where registry edits were made to configure the windows time service to use an external time source. This did not solve my problem.

At this point, I'm wondering if I can 1)backup the AD while in safe mode, 2)remove active directory from the server, 3)re-install AD, and 4)restore the AD backup. What do you think about this approach? Is this even possible?

Thanks in advance for any additional advice you can offer.

James

by rob miners

One possible cause of this problem is that the Windows Time Service, W32Time, is not started or it is set to the wrong time.

The Windows Time Service must be configured with Automatic start up.

To resolve the problem:

1. Administrative Tools / Services.

2. Double-click Windows Time.

3. Set the Startup type to Automatic.

4. Start the service.

NOTE: If the Startup type was Disabled, you will have to restart the server, but you may want to do it anyway.

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