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AOL connection reboots computer

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3 replies

by jharold

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Have a client with a HP E-Book computer, with the USB E-modem, on a 98 platform. When connecting with AOL (version 6.0), the computer will instantly reboot. Reloaded modem driver to no avail. Did a complete system restore to no avail...now, lost and desparate!!! Has anyone ran into any similiar situation, HP and AOL says it is not their problem, and Bill Gates will not answer my phone calls!!!

3 replies

by ann777

Does the computer reboot on its own without the modem? If yes, then something else is going on. If no, then look to the manufacturer of the modem and see if they will help you.

Sounds as if all of this was working? What happened to change that?

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