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aol content ok, internet browser down

By ktam ·
i have a friend who is running aol 4.0 on win98se who recently lost internet access thru aol. once connected to aol service, all aol content browsing, instant messaging, and email works. however, the internet browser fails to find the site. it seems like a dns server error but how can you test via aol? tried external apps but still no access. cannot ping anything externally even by ip from a dos prompt either. tried intalling aol 7.0, but after install, it dials and connects but never manages to talk to the network and quits. installed 8.0 and we're back to square one where everything inside aol works except the internet browser and still can't ping external servers. aol tech support was of no help.

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