Discussion Locked

Application wont work

0 helpful
1 reply
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a situation with three computers out of the total 10 that I have not being able to access a certain application.
Even after complete removal of the program and reinstallation. Only when logged
in as the ultimate administrator can the program be accessed. All other programs work
normally when logged in as user, but this certain application will not. * 3 PC, OS- one Wins98 and
twoWins2000. The application was installed as Administrator. Only logging in as
Administrator can openup this product, however, any users (with local admin right)
can not open up the product, but they are able to see the software .All other
programs works ok. The same method was applied on 7 other different machines and
they all worked fined. No error message, nothing happens.

Please help

1 reply

by beermonster

Hi,
The info you have given suggests that this is not a permissions issue (users logged in as admin and a 98 box in the picture). I suspect that the app requires info from the HKCU registry area, which is different for each user. On one of the win2k boxes, rename the ntuser.dat file in the default users profile then copy in the ntuser.dat from the administrators profile (IE the profile of the user who can run the app). Log in as a new user who doesn't yet have a profile on the machine, thuscausing a new one to be created from the default user template. Now try and run the app. If it works , open regedit and look at the HKCU area for any keys relating to your app. Export them into a reg file, log in as one of your problem users and import the reg file, now try the app. If it works then simply have your users apply the reg file - or add it as a login script. If it doesn't work, then there are probably further values with HKCU that are required but which are not immediately obvious.In this situation the fastest fix will be to delete all of the users profiles, log in as admin (remember that this will create a new profile using the ntuser.dat from default user that we know works) and then check that there are no special settings(such as screensavers etc) that you don't want each user to have. log out, and back in as another user with admin rights and again replace the ntuser.dat from default user with the new one from the admin profile. Now every user as they log on will receive the correct settings. If you users have a lot of data in the profiles and it's not convenient to delete them, the get regmon from sysinternals.com, and use it while running your app. Regmon will show you every key that the app is looking at inthe registry, and should help you pinpoint what keys in hkcu you need to add to the original reg file to get it working properly. Hope this makes sense.....

This discussion is closed to new replies.