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Backup Exec 9

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by phingers Apr 16, 2003 last reply Apr 21, 2003

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I think I have a faulty tape drive but I don't know how I can confirm this. Backup Exec keeps returning crc errors and the backup fails. I have tried cleaning the drive several times, new tapes, but still the same happens. The tape drive is an HPSurestore DAT24 (C1537A) robotic library with an Adaptec AIC 7850 PCI SCSI controller. I have downloaded the latest firmware from HP but I do not know how to install this (.frm file?)
Does anybody know of any tools I can use to test the drive before I go and order a replacement?

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by jimcim Apr 19, 2003

Here is a program to test your tape drive. I have used this program many times. It's a program from the HP website called HP StorageWorks Library and Tape Tools. Go to HP.com >support and drivers>then software and drivers>put in your tape drive (Dat24) then click on drivers and downloads. Choose your operating system,then download and run HP Storage works. Once installed you open it, let it find the drive, and run tests on it. Make sure that you read the logs after the test especially if it says passed with errors. From there it will check for and install the latest BIOS right from the program. This should be enough to answer your questions. Good luck, Jim