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Backup tape device not being detected.

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by luis varela

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Running NT 4.0 server on Dell PowerEdge 1400sc with 2 9gb hd with Raid controller. Wondering why tape device is not being detected in Windows portion of os but is during boot up. SCSI CHANNEL B ID 6, which has been the same setup all along. I've reinstalled drivers numerous times but cannot get it to detect the device. Is it an adapter issue or the device itself. It has sufficient power and is turned on. Any suggestions would be greatly appreciated.

3 replies

by joseph moore

The tape device is plugged into a SCSI adapter at the back of the NT box, right?
Ok. Open the SCSI Controllers applet in Control Panel, and make sure that the SCSI card itself is visible.
I have seen on NT where a SCSI tape device was seen at the BIOS level, but the SCSI card was NOT seen by NT. Therefore, the tape device was not seen.
Once I got new SCSI drivers for the SCSI card and installed them, I was then able to install the drivers for the SCSI tape device. I then could see my tape drive.

hope this helps

by luis varela

Thanks for the help. It turned out to be an incorrect driver that was provided by the vendor. Their support team aided in finding the correct one. Thanks again for the help

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