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BlackBerry e-mails

By Baaaruuuce ·
This was a Help Desk call, so I couldn't physically see the phone;

I have a gentleman, that has his new e-mails not appear first in his messages. He claims that he is able to see the date, but the messages go to the bottom.

It was happing on his BlackBerry Curve, so he went and bought a BlackBerry Storm. However, the same result was in store. This problem happened all of a sudden to, and I have no other employees telling me they have this problem.

I was wondering if there was a way to Acend / Decend (sorry if the spelling is off) the messages. As I mentioned before, the new messages are appearing at the bottom even after he setup his acct on the new BlackBerry Storm.

We have used the "B" and "T" buttons, but that doesn't seem to do anything. We run an exchange server, 2003, and his e-mail in Outlook is working fine.

Any sugestions?

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