BlackBerry Nextel 7510 Messages Disappearing

By jwcanada ·
We are starting to see more and more issues with our users that have a Nextel 7510 BlackBerry with messages starting to fall off the device. We are using this with a BES server version 4.1 and Domino 6.5.1. The BB Handheld versions seemed to range all over the place so it is not an issue with a certain handheld version. Under Msg>Options>General Settings the Keep Until is set anywhere from 30 days to forever and the msgs seem to drop off all the way to a few hours before the current time and date on some devices. I have read other forums that there is a know memory leak issue but I have checked a number of these devices and they have 2-6 MB of free space availabe so it appears most of the problems are not related to this. Has anyone else seen this issue with there device or devices in their organizations environment? Any help is appreciated.

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