blue screen

By terry0123 ·
My dell computer has a blue screen saying stop: (0x0000007e(0xc0000005,0x00000000,0xf78b1f1c,0xf78b1c1c) can someone help me fix this problem but I don't want to loss any of my data thats on the computer

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Request for Clarification

by robo_dev In reply to Clarifications

What OS? Vista, XP, Win7? Any recent changes such as memory, software, etc? Is this a laptop or desktop? Have you tried starting in safe mode?

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Without the specifics of your computer,

by wizard57m_cnet Moderator In reply to blue screen

it's virtually impossible to answer your question. My "best guess" would be a driver
issue of some sort, most probably a video driver conflicting with another application,
especially games. Dell used nVidia cards for quite some time, I have a Dell Inspiron
510S that just does not like Spore, much to the chagrin of my two sons, hehe!

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System restore

by mverive In reply to blue screen

the "Blue Screen of Death" is often triggered by a mismatch between hardware and drivers. If you have made any recent changes to your system, reverse what you have done (remove new software, drivers, hardware, etc.)

If you still have the same problem, try using System Restore to return to a previous date prior to when the error first occurred.

If all else fails, remove your hard drive and store it in a safe place. Take a new hard drive, and attempt to reinstall windows using the appropriate media. If you can't even get to this stage, then you probably have a hardware issue (display card, memory, etc). If you have a desktop, remove any non-essential cards, and try to work with the minimum necessary.

One more idea - go to your computer's setup (usually entered on Dell computers by pressing the F2 key during initial boot, but your system may be different). Disable "fast boot" or "silent boot" options. You want to see everything that is being displayed during booting, which can sometimes help you detect subtle problems. If everything is going by too quickly, set up a movie camera to capture everything, and then replay it slowly.

Good luck. These problems can be aggravating!

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Some ideas.

by n.gurr In reply to blue screen

Without knowing your OS it would be hard to help. Saying that there are a couple of things to have a look at. Firstly, try using windows update to update your drivers. Point first point one (ok I cannot be aresd to renumber!) I second the notion of going back to a restore point prior to the problem. Secondly If you are using 7 (and I think Vista) you can bring up the reliability monitor, this should give you a good idea of what issue is causing the problem, although it can be a bit vague. Thirdly try finding the stop code from Google or from a site such as this one:

http://pcsupport.about. com/od/findbyerrormessage/tp/stop_error_list.htm

This may give you a pointer. However for a difficult process with more specific information you could try analysing the dump files that Windows makes when crashing - it takes a while and with a combination of above ideas it is probably not necessary. I have a link below from Ms which is a starting point. com/kb/315263

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