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Business Network Maintenance Contracts

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I am heading the Sales and Technical Department's for a young IT Consultancy, and to date I have struggled to find any relevant info on how to setup a maintenance/service contract to offer our clients an option of long term support, which will benefeit both my business as well as my clients. Can any-one point me in the right direction?

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by cmartin

Hi, I am in the same situation as you. We are a small professional services company. Our customers are looking to us to provide system monitoring services, and maintenance support. Does anyone have a boilerplate service contract wording that theyare willing to share, or can they point me somewhere that can get me kick started?

Thanks

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