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CALL CENTER

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by npanchal7 Jun 10, 2003 last reply Jun 11, 2003

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WHAT IS CALL CENTER AND HOW IT WORKS?
CAN U GIVE ME DETAIL INFORMATION? OR ANY RELATED WEB SITE FOR MORE INFORMATION?

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by oz_media Jun 11, 2003

Call centers are for mass telephone call handling whether outbound for sales, ie Sprint LD or MasterCard sales or inbound customer service ie Mastercard Customer service or sprint customer service. If you have a problem with your long distance and call Sprint, 99% of the time, your call goes to a call center (not Sprint) and their agents help to resolve issues, under contract for Sprint. Call center equipment can be simple or extremely comlpicated, check local Telephone company websites for Call Center or PBX solutions. Or ask the teacher that assigned this project where you can get more info.