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Can not reinstall HP932c printer

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12 replies

by j79glide May 28, 2002 last reply Jun 3, 2002

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A Win98 PC had a HP932c printer installed with USB cable connection. The printer was removed and used on another PC. When it was returned to the original PC the HP software would complete the installation but present a message stateing the installation failed and reinstallation was necessary. I used HP's USB uninstall program and followed all directions yet I get the same results each time. I know the printer works correctly on other PCs but it will not install on this one. What am I missing?

12 replies

by thechas May 28, 2002

I would try re-installing / updating the USB drivers for the motherboard / chipset.

The next step would be to check for any USB related Windows 98 updates.

It is possible that a registry entry, or file was removed when the printer was un-installed.

Chas

by j79glide May 28, 2002

Poster rated this answer

by trippin May 29, 2002

Go to registry kill off all the HP entries..
remove all installed printers and shared files.
Add printer back in safe mode.

by j79glide Jun 3, 2002

The problem was cured by removing all registry entries relating to this printer. This allowed the printer to install correctly.

by gmturner May 29, 2002

What gets me is why it was reinstalling the drivers when you hooked it back to the original machine. It shouldn't be considered "new" hardware when hooked back up.

When you moved it to the 2nd machine, did you uninstall the drivers as well? If not, try going under printers and making sure the printer isn't already there. If it is, delete it and be sure to remove any files Windows says are "no longer needed." Then try the reinstall... sometimes the vendor provided uninstalls don't clean up everything they really need to.

Have you tried downloading update drivers from the HP website? They might also have an updated USB uninstall program.

Hope this helps...

by j79glide Jun 3, 2002

Because the printer was not recognized when reconnected I removed the drivers and reinstalled. HP's USB uninstall program did not do the job.

by louieace1 Jun 3, 2002

This happens when trying to reinstall the software
You have to delete all the files in the registry
that belong to hp software. also look in the windows explorer to see if there are any entries that would point to hp office jet or any hp printer. Use start\find files folders for any hp932c files you need to be careful for system files. I have the same problem with HP office jet G85. Also make sure that you did not install the software in a duble bootable system, as it will also have registry entries in that OS as well. You will also go thru the routine of unistalling the software there as well.
Try ojp_support@am.exch.hp.com or hp support for the type of printer you are using. Good Luck