Cannot dial-up via NTL line (UK based) - TechRepublic
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August 12, 2002 at 10:54 PM
ian boothby

Cannot dial-up via NTL line (UK based)

by ian boothby . Updated 23 years, 11 months ago

My friend Laura asked me to get her online, so I put an internal V90 in her P150, installed DUN from W98SE and set it up to dial a fre ISP, BUT it refuses to detect a dial tone (error 680). A handset through works OK. NTL say the fibre-optic line is perfect, but that they only guarantee a voice service.) I took my P1800 which connects to AOL and Freeola every time via my BT line round to her house but got the same “no dial tone”. I then borrowed my friends P450 which runs Freeola via his NTL line, and it also claimed “no dial tone”. NTL have refused to do anything more about this because they state “if you are talking to us now, then the line is obviously O.K.” I even went out and bought the most expensive hardware external serial modem I could find, but it can’t get a dial tone either!. I’ve uninstalled DUN and all coms/modems and re-installed time after time, but cannot get a dial tone the modem will accept – yes I did turn off “detect dialtone” but you hear the (forced) dialingbut no connection arrives, usually only a 630 error. All 3 PCs I tried there failed, but instantly connected when taken back to their “homes”. Has this happened to any of you – can anyone PLEASE help as this poor friend cannot change to BT as they have no lines where she lives. Thanks in anticipation from Ian.

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