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cannot print to network printer

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by choy.waigiat Mar 31, 2004 last reply May 22, 2004

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I'm trying to print to a network printer in my company an error says "Network connection to this printer is not available". but the other users can print to this printer, I'm the only one not able to.
I have move the PC to another place and tried to print, still shows the same error.

Problem with my PC?

Anyone can help?

thanks and regards,

13 replies

by carlos.nino Mar 31, 2004

Is your printer/port configured exactly the same way as the other user's printer/port?.

by choy.waigiat May 22, 2004

Poster rated this answer.

by rcom Mar 31, 2004

Did it ever work on your PC or is this a new installation? You may need to go through the installation process again.

Can you connect to and or see the other resources on the local network. There's 2 situations that need to be addressed. One being does the printer have it's own network interface. The second is if it's shared from one of the PC's in the network and have you been added as a user that has permission to share it.

If the printer has a built in network interface or is connected to a device that does the same and you know the printers IP address can you ping that address. To ping run command (9X) or cmd 2K, XP) type in ping followed by the printers IP address.

Depending on the type of printer it may be listed in the network neighborhood. Click the network neighborhood icon and get to where you can see all the PCs and the see if the printer is listed there. If so right click on it and select capture or install.

by choy.waigiat May 22, 2004

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by joortman Apr 1, 2004

Go to Start, settings, printers and faxes, add new printer. Choose the "local" printer option and de-select "auto-detect". Choose "Create new port" and choose TCP/IP from the drop down list. Get the IP address from the printer(print the Printer Config Page) and enter it in the setup wizard. If you don't have the drivers for the printer, download them to your desktop and choose "Have Disk" when the wizard tries to find the drivers. Finish the setup wizard and you should be able to print.

by choy.waigiat May 22, 2004

Poster rated this answer.

by w2ktechman Apr 1, 2004

honestly, I do not like the 3rd reply. This does work well, but it bypasses the print server and causes more troubleshooting problems. Many companies try to limit the use of it.

I would suggest opening the print server by going to start -- run and typing
\\%printservername%
find the printer on the list and double click on the icon, it should setup the printer from there.