Can't access FTP externally

By StormChaser ·
HELP! I have set up an FTP site on Window Server 2003 using IIS. I can log on to the site from the internal network no problem, but when I try to log on externally I can't. I have the ftp ip address set to an internal, private address, but it should be getting forwarded to our public IP. I've even gone as far as contacted our firewall tech support; they are at a loss. All the settings are correct, and they were actually able to access the site, but only intermittently - when the logged off and logged back on it wouldn't let them. Can someone please help! I was supposed to have the site up and running on Monday!

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