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Cant access internet...protocol problem?

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by primatech

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I look after a small Win98 network in which each PC dials into the internet via their own modems. I downloaded Zonealarm to 1 PC and had troubles setting it up (time constraints). Now although having completely uninstalled ZA I cannot access the internet from that PC. Can logon but cant ping at all. I suspect tcp/ip problem but have uninstalled/reinstalled several times. Is there anything I can do without reloading win98?

10 replies

by rapidad

Need to know what your tcp/ip settings are. Right click neighborhood network/properties/then right click on tcp/ip (you may have two, one for dialup and one for network)go to properties, let us know what you see..............

by rapidad

once you get to the properties, you said you had aother win98 boxes on this network, presumably they still work, so compare the settings........

by shanghai sam

Thanks very much for your answer. I had already compared settings and concluded that the problem wasn't in this area. Appreciate the help.

by shanghai sam

Thanks very much for your answer. I had already compared settings and concluded that the problem wasn't in this area. Appreciate the help.

by shanghai sam

Thankyou very much for your response. I had already removed most things from network neighbourhood but the answer was not in that area.

by shanghai sam

Thankyou very much for your response. I had already removed most things from network neighbourhood but the answer was not in that area.

by squirrel01

Zone Alarm has a couple of files which do not uninstall automatically. You must re-install Zone Alarm into the same directory, then un-install it using the add-remove. Read the instructions carefully and manually remove the files it tells you to.Then re-boot the system.

"- Step 1. The most important step in uninstalling or upgrading is to make sure that ZoneAlarm and its underlying TrueVector service are not running. If TrueVector is left running, certain files may not be removed or replaced.

To unload the TrueVector Service, go to the Configure panel and uncheck the box labeled: "Load ZoneAlarm at Windows startup" or "Load ZoneAlarm Pro at startup," then reboot..

If this box is grayed out: open the Internet Logs directory (in95/98/ME this will be "c:\windows\internet logs", in NT and 2000 it will be c:\winnt\internet logs), where you will find a file called "iamdb.rdb" and a file named after your computer with the ".ldb" extension. Delete both of these files.

If you are unable to delete these files: you'll need to boot into Safe Mode in complete the task at hand.

If you are running Windows 95, 98, Me, or 2000, normally either pressing F8 at the beep, or holding the control key during bootup.

If you are running Windows NT and cannot delete these files, you may need to restart your machine from an NTFS boot disk. The following link explains how to create a bootable disk for an NTFS or FAT partition:http://support.microsoft.com/support/kb/articles/q119/4/67.asp?LN=EN-US&SD=g"

Good Luck

by primatech

Thanks very much for your detailed response. In hindsight the answer was obvious that I had tried to uninstall a program that was running. Having run reg clean to check the registry I could not imagine that there was a remnant remaining that would cause a problem. I reinstalled, made sure that zonealarm was not starting on reboot and then removed and all is well.

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