cant get the internet on

By barry.gardner ·
my son is using a belkin desktop card to connect wirelessly to a home hub router. but although the computer says that the card is connected and the signal excellant he cant access any webpages.i have tried everything but still cannot connect although it did upto last week.

help please

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^^ hardware info please

by chris_atb In reply to cant get the internet on

usually this can be solved by making sure the router is forwarding the DNS information, try turning the modem, then router off, then turning the modem, then router on, that should make the router get the DNS info and forward it to the client PC (your sons laptop), if this doesent work post your hardware info for me to look at ^^

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worked last week? you tried everything?

by sgt_shultz In reply to cant get the internet on

does that include Safe Mode with Networking then scanning with updated antivirus and anti spyware? sounds like spyware to me

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