Discussion Locked

cant open outlook express

0 helpful

10 replies

by chester peterson Oct 17, 2002 last reply Oct 27, 2002

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I had a suspect email yesterday and I didnt open it, but i tried to delete with no success. After closing my PC down the next day I booted up and logged into the internet with no probs. When I now click on Outlook express, nothing happens it wont open at all.
Help!

10 replies

by lizzy Oct 17, 2002

Hi John,
First things first--make sure your anti-virus is up to date with its definitions and run a scan on the PC without opening Outlook Express.

Since IE is working, after scanning for any possible viruses and removing any that may have been found, go to windows update site and re-install IE or install a newer version and choose the custom (or minimal) install so that you can choose to install Outlook Express.

Please post a comment if this doesn't work for you.

by lizzy Oct 17, 2002

Ok, is this a workstation on a network or a stand alone on a dial up? What OS is it running and what version of Outlook? If networked, perhaps all you need to do is delete the mail profile and re-create it. Check the mail profile in the Control Panel, Mail applet, and show all profiles.

If it's Outlook that's not running (I mean the program won't run, not that it cannot find the mail account or wants to set up a mail account) then simply try to re-install or repair Outlook using the software originally used to install. Any patches, critical updates, etc. will need to be re-installed also. Post more comments if necessary!

by lizzy Oct 17, 2002

dpetrak made a good suggestion. Also make sure that Winword is not running at the same time (without being in the taskbar). If they don't let you end task on them, sometimes I have found that ending task on MDM (MS debugger) will allow you to end task on outlook and word. This has a Q article on it--I'll see if I can find it.

by lizzy Oct 20, 2002

I was hoping to contact you about the "16 bit error" question that you posted, and this is the only question I see that you still have open. You closed that question and rejected all of the answers. Your comment to me that the box from the scanner said XP compatible and uninstalling and reinstalling the supplied scanner software doesn't necessarily guarantee compatibility. The scanner has to be listed by Microsoft as compatible with XP regardless of the hardware vendors claims. Check the MS compatibility list for your scanner and if it isn't listed as compatible return the scanner for full refund. Go even further to complain to the vendor by writing to them and insisting that they re-imburse you for your time, mileage, and trouble. You never know, sometimes this works to get them to actually find a fix for faulty hardware drivers or get you a free scanner replacement!

by chester peterson Oct 27, 2002

Poster rated this answer

by chester peterson Oct 17, 2002

Im sorry Lizzy....I meant Microsoft outlook not express.

by cactus pete Oct 17, 2002

Check to make sure it's not actually already running, but without gui. Look at the task list and remove any other instances. Of course, try rebooting again if it's there, but won't let you kill it.