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Case of the missing printer

By arichart ·
All was well until I got a spool 32 error when trying to print (HP LaserJet 5P on a W98SE amchine). I Ran selective startup to disable to win.ini file (Q191949 in Windows Knowledgebase), restart, reinstall printer, etc. That worked for a minute or so, then it stopped printing again. I can uninstall the printer then reinstall it, log off, log back on and it will print fine for a couple of minutes and then quits printing again. That looped for a while and now whenever I install a new printer (with the print test page option checked) it automatically tells me that it is unable to print. This is happening on the local printer as well as any network printers that I try to hook this particular computer to. Any ideas???

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Case of the missing printer

by fred07 In reply to Case of the missing print ...

Hi and this is a known by Semantec virus. GO to Symantec and look it up.

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Case of the missing printer

by arichart In reply to Case of the missing print ...

Unfortunately, it takes less time to reformat and reinstall than to try and find a virus with specific symptoms unless it is a new virus and then try to fix it.

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Case of the missing printer

by moabwarior In reply to Case of the missing print ...

do you have a virus checking software running? if so configure it to Exclude c:\windows\spool

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Case of the missing printer

by arichart In reply to Case of the missing print ...

Poster rated this answer

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Case of the missing printer

by dragononedon In reply to Case of the missing print ...

You may need to replace your printer dll files in your system and/or 32. Sometimes DLL files become corrupt and need to be replaced.

Just reloading them will not replace the defective files thus you have to remove them then replace them.

Good luck

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Case of the missing printer

by arichart In reply to Case of the missing print ...

No luck, but thanks!

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Case of the missing printer

by arichart In reply to Case of the missing print ...

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7 total posts (Page 1 of 1)  

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