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CD- ROM CD- RW Vanish My Computer

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7 replies

by casemaker

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Hi,
I built a system over a year ago for a client.P4 Windows XP home, CD CD-RW HDD Floppy. About a month ago he called and said the cd drive was missing. Once at the site a reboot brought them back. He said the girl that works for him had downloaded some program but was not sure and that is when it vanished. He has called acouple more times saying the drives are missing. Once it was the d and today it is the e. A reboot seems to bring them back but not always.
Any ideas.

7 replies

by jschein

If you cannot scan the computer for offending programs that cause this, hopefully you created a "recovery" cd for him / her to use. Have them backup their data and do a recovery.

If you can scan it and it still does not fix the problem, use a spare drive, set it up through all the motions (service packs, drivers, etc...). Are the drives all there when complete? Is everything working as it should? If that is the case, I would backup the old data and reinstall windows on a FORMATTED drive, not on top of the old installation as it leave many files behind, one of which could be the offender.

Good luck

by csmith

I have seen several cases of this all with different causes.
Most common: IDE cable failure.
(Usually humid location & cheap cables & vibration are causes.)
Power supply: 12Volt section is quitting.
Check it with a voltmeter.
(Usually drives not spinning properly. Motor is 12 V)
Virus: not common , but occurs.
Regards, Chris

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