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CD-Roms and WinXP Prof

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by vorsossion 1 view

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One day I shut down the computer and both CD-Roms were working. At the time they were on the same IDE ribbon and in the second IDE controller.

The next day device manager told me there was a problem: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" and it stated this for both CD-Roms.

Ok, so I uninstalled the drivers and reinstalled them. Same problem. Uninstalled, defragged and rebooted. Same problem. I put each on their own ribbon and plugged them into a Promise card (adds two more IDE controllers) and had the same problem reported. Finally I tried running Norton Anti-Virus and it reported nothing.

So, before I go totally out of my mind and reformat the hard driveand start from scratch, I was wondering if I missed a step that anyone can think of. I find it hard to believe that both hard drives broke on the same night when the computer was off, and since I changed IDE ribbons and moved to different ports (each as master of their own now instead of sharing) I dont think its hardware either.

Thanks for the thoughts and comments.

9 replies

by sgt_shultz

check this out: microsoft knowledge base article Q314060:
CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
get it from support.microsoft.com
it has some registryhacks to fix the problem. good luck

by vorsossion

Unfortunatly this did not help. After following the directions and rebooting Windows XP Prof failed to boot.

by thechas

Some Promise cards have problems with CD-ROM drives.
They work great for hard drives, but have limited, or no support for CD drives.

I have my HDDs connected to my Promise card, and my CD and DVD drives connected to the motherboard.

Start by disconnecting the CD drives.

Boot up, and enter device manager.
Remove ALL IDE controllers.
(this is to force Windows to re-install the IDE drivers)
Re-boot, and allow Windows to install the new hardware.

Shut down, and re-connect the CD drives to the on-board IDE controller.
Enter BIOS setup, and verify that the IDE channels the drives are connected to are set to either auto, or CD-ROM.

If you still have problems, I would download and install the latest XP version of the IDE driverfor the chip-set on the motherboard / system.

Chas

by digital_dna

You may also want to check for Ghost CD-ROM Drives in Device Manager. To do this you must boot in safe-mode. Once in Safe mode check Device Manager for Duplicate or other CD-ROM Drive entrys. If you find any, I would remove all entrys under CD-ROMs and reboot the system. Let Windows redetect the Drives.

EBCDIC

by vorsossion

Unfortunatly these are new drives and were working before. I did check for ghost drives and multiple installs and neither revealed anything to me.

by nezrog

Couple of things which may help if not solved yet.

First, return these to same IDE ribbon and the second IDE controller.

Next, like Chas, I recommend downloading/install the latest XP version of the IDE driver for your chip-set.

In addition, since these are FRUs, test the CD-ROMs on another system to ensure these are still operational. Depending on age, may need to replace.

Finally,(which can also be your first action) check to verify the status of Driver Signing within XP. Tweak to get the results you need.

HTH

Peter G.

by vorsossion

Unfortunatly these are new drives and were working before. I did check for ghost drives and multiple installs and neither revealed anything to me.

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