Citrix Client Printing issue

By rramac ·
Hi I am an IT support analyst, we are using Citrix Client version 10.1/server 4.5 across the N/W. Recently we have received a problem that whenever few users are trying to print from one of the PDF archive repository application, which has been published in the citrix farm the company's logo which is there on the PDF is not printing properly, instead it is coming as a black rectangular box.

Suggestion is really appreciated.

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by cmiller5400 In reply to Citrix Client Printing is ...

Try installing and then mapping a print driver for the actual printer in the Citrix management console instead of using the generic universal print driver. I've seen the UPD cause weird issues with printers.

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