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Citrix Printing Issue

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by webadmin

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I have a citrix based application that I am trying to run. I have a problem with users being able to properly print. I can print from any other file in the Citrix environment (ex. word, excel, etc.). But I have one particular application that acts strange.

This software system produces a report that is a basically raw text format. When I go to print as a user it prints blank sheets of paper. When I print the same report with a user with administrator rights it prints just fine. What security do I need to change in Windows 2000 Server or Citrix to correct this problem so it will allow all users to print without admin rights?

3 replies

by curacao_dejavu

I can tell you that the problem is not in citrix.
It could be the driver of the printer (you could use generic text) , or the printer needs the assigned of full control for the users and the system.
If that that doesnt help contact the manufacturer of the program.
Else sent me an email to gitersonl@wirelesscuracao.com for a workaround

by james.clark

The problem does lie with the rights of the printer. Try to give the user's POWER USER rights to the printer. If that does not work, try to reinstall the driver.

by bill

I have a very similar problem, and I don't believe it can be the print driver. We have a branch office and 3 agents signing into the same machine. Two of them can print fine and the other has just started having problems. It appears to print and nothing comes out. We are all on XP and a 2003 Citrix server.

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