Com Ports

Make sure the computer com ports are not disabled at the BIOS level.

If the ports are setup in the BIOS of the computer, then boot to safe mode, go to device manager and remove any extra duplicates of devices, or anything under "Other devices"
depending on your os, you might want to delete the com ports and make sure PNP is setup. Save and reboot to normal mode. The missing ports should be recognized and detected and installed.

If all that fails, then that user may have blown the ports. Depending on what device is connected to these, I've seen users blow out serial ports by disconnecting/reconnecting mice with the computer powered up. Do not let users do this.

email me at bernie@inthepit.freeserve.co.uk
and Iwill send you a freeware comm port testing utility. do you have winzip?

all the best Bernie

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