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Connection from PC to cable modem

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by aberle21

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I am having problems with my connection to my cable modem. My PC Link lights on my modem will periodically go off about every 30 seconds or minute for approximately 15 seconds and then come back on. This issue is not allowing me to establish a permanent connection to listen to live broadcast or anything that requires a permanent connection.

On my modem, I am getting steady green lights for Power Modem, Cable modem status, PC Link status and orange lights for PC link activity and cable activity. The two lights that periodically go out are under the PC Link (status and activity). I am able to connect to the web, the issue causes me to have to wait until the lights stay on before I hit search or enter, otherwise, I will get a "Page cannot be found" message because the search will time out when the lights are out.

I have called my cable provider and asked them to ping my modem and they are able to see the modem and the connection is good and we identified the problem to be the link from the PC to the modem. Support had asked if I had Kazaa on my computer which I do and stated that a background program may be causing this problem. He suggested to download Ad-aware software to see if this solves the problem and it hasn't.

Does anyone know what the problem is or what other avenues I can try to get my PC connection to how it should be?

Any direction or guideance would be appreciated.

Thanks,
Spencer

11 replies

by ann777

1) The first thing I would do if I were you, is uninstall Kazaa (via Control Panel --> Add/Remove Programs), delete all *.tmp, and everything in Temporary Internet Files. Then run through Ad-Aware's scan afterward. Delete everything it finds. Reboot and establish your cable connection and test. (You may have already done this?).

2) If that does not resolve the problem, then I suggest you do a "complete" virus scan on your computer and verify that you have not picked up a virus. Anything obtained though Kazaa can be infected with a virus. Depending on what your Anti-Virus scan picks up, you can check the Symantec site or the McAfee site, or numerous other site for instructions on how to remove any viruses (sp?) it finds.

3) You might also want to dig up your network adapter software and find out what diagnostics are available for it. If the link lights go out, your nic may be beginning to fail.

by techie401

To add to the first response... If you can not find any diags for your NIC try doing a continuous ping on your NIC's IP and see if it drops out. If it does not try a continuous ping on the cable modem. It could be a bad cable between your PC and the modem.

by lemon0309

One possible problem is that certain cards and modems don't like each other. I should know since I experienced problems with a lucent cable modem with my linksys card, yet when they exchanged the modem for a 3com I was fine. Another thing is make sure you are not overloading your computer with devices. It is possible that your computer just can't support all the power drain you are giving it.

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