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CRM 4.0 for Outlook won't load

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6 replies

by bhaugen.

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We are running CRM 4.0 with IFD (hosted locally) as an add-in to Outlook
2007. Our CRM for Outlook clients, both desktop (online only) and laptop
(offline-enabled) work fine while connected to our domain. When we take a
laptop off the domain, the CRM client fails on the first attempt to connect
via a wireless network with the following error message: ?An Error occurred
loading Microsoft CRM functionality. Try restarting Microsoft Outlook.
Contact your system administrator if errors persist.? If we close and
restart Outlook, the CRM client will successfully connect most of the time.
We are always able to connect to the web client, even when a user is not on
the domain.

Has anyone had success using Outlook 2007 (http over RPC) with the CRM 4.0
Client and IFD via a wireless connection that is not part of the CRM server
domain?

6 replies

by Former member

"using Outlook 2007 (http over RPC)".
Maybe that is why it is cutting off, you will have to enable RPC over HTTP for this. Or maybe there are some connections that are not correct on your network.

Please post back if you have any more problems or questions.

by bhaugen.

Sorry for the typo, we have RPC over HTTP enabled.

by bhaugen.

We currently have 2 users who are Domain Admins and have the Sys Admin role in CRM. They have the same experience while off the domain as the other users.

by Former member

Other than reloading the CRM 4, i have run out of ideas. But if i find them i will post then to you.

Please post back if you have any more problems or questions.

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