Hello!
I’m having a bit of a delay with regards to printing in our retail environment. Here’s our setup. We’ve got a server system, and 2 additional systems that act as cash terminals. We’ve got 2 IP based printers (Epson TM-T88IV, they’re thermal receipt printers). The printers are installed locally so it doesn’t clog up a single system. The receipts themselves are all text based, no graphics, not even a logo, so the files are miniscule. Our cash drawers are also hooked into our printers.
So, when we complete a transaction in the terminals, there’s a longer than usual delay in sending out the print, which also results in a delay in the cash drawer opening. I’ve talked with our POS providers, and we’ve got everything optimized according to them. However, one of their IT guys mentioned that XP sometimes has a delay of up to 3 seconds prior to printing.
For most retail environments, it’s not a big deal. But we’re high volume, and we can have over 200 transactions in an hour. So, those extra few seconds add up.
This wasn’t a problem until we recently replaced our older terminals (on Windows 2000) to our XP terminals. The new terminals have 768 mb of RAM. Our current server is still running Windows 2000, but I don’t think that’s the issue. We have another location that’s running XP Pro for the server, and we’ve got the same issues.
Any suggestions on where I go from here?
Thanks!
Kandrix
