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Dell Dimension 8250 Will Not Reboot

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by lazybedstar23

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Hello everyone,

I am new to the Community and was wondering if anyone has had this problem on any machine or if they would have any insight. Ok I have Windows XP Pro running on a new Dell Dimension 8250. Every time I go to START --> RESTART, my computer starts the shutdown process but then hangs right before it hands off to the BIOS to reboot. BUT, if I go to START --> SHUTDOWN, my computer shuts down perfectly. Now I do not believe this is a windows problem because i booted to a DOS floppy, and when I hit CTRL-ALT-DEL, the same thing happened, it starts to reboot and then goes to a black screen. It seems to only be on a REBOOT. Anyone ever experience this? I find this quite odd.

Thanks,
Adam G.
gohma310@yahoo.com
Asbury Park, NJ

2 replies

by pcmaster

Since this is a new machine, you can log onto, or setup an account with Dell (should be free) and go through the information specific to your model. You might find the answer in a BIOS update or some other driver, etc. that needs installation. I've never failed to find the solution to any problem on the Dell Support site.
Hope you have success.

by bogomir

second that. I got 8500+ Dell PCs running here (ok, Optiplexes, not the consumer products), and I also never failed to find a solution in either BIOS or driver-updates at Dell. Even if it is a brand new problem - call them, they will get a solution for you.

Tom

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