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Desktop/System Errors

By dharrison ·
I have a client that came into the office to find their PC not working right. They tried to reboot the machine - but received many errors - of course they didn't write them all down. The one written down was Internet Explorer cannot find the Active Desktop HTML file. This file is needed for your Active Desktop. To turn off Active Desktop, click ok.

All desktop icons are gone, email settings & mail, and start menu items are gone.

We now have the active desktop running and have reset all of her program icons and fixed the apps. that weren't opening correctly. I had her run a scan disk and repair all errors found.

Now we see folders off the root of C - named dir0000, dir0004 etc.- and these seem to hold all of the settings and start menu items.

I tried to just drag these items back to where they belong - but they are displayed using dos names not full (accessories = acceso~1)

Tried to reinstall windows - no luck.

Also - quick launch tool bar won't open - get an error stating can't open tool bar.

Any suggestions????

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Desktop/System Errors

by dmiles In reply to Desktop/System Errors

You did not mention the Operating System being used,Windows me has system restore

If at this stage you cannot correct the problem it will be suggested to reinstall the operating system after wiping the hard drive clean

Start fresh

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by dharrison In reply to Desktop/System Errors

It is running 98 not ME so there is no restore option.

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by Pinoy_Teknik In reply to Desktop/System Errors

Try this :

1. Shutdown, then click Restart to MS-DOS and OK

2. At the DOS-prompt at the Windows directory (c:\windows) type scanreg /restore.

3. After restoring the registry, type win, then hit enter.

4. Windows will load and see if the changes happen.

5.HOpe it is all done...


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by dharrison In reply to Desktop/System Errors

Poster rated this answer

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Desktop/System Errors

by Michelinda In reply to Desktop/System Errors

I don't see where you have run a virus check on it. Sounds kinda fishy and I would run a good one on it with the latest updates. It also sounds like the Windows files themselves could be corrupted. If its Win 95, I would save her important files somewhere else and fdisk/partition/format. Then run a surface scan to make sure the hard drive doesn't have bad sectors and reload the operating system.

Goodluck!

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by dharrison In reply to Desktop/System Errors

Running Norton Enterprise Version 7.6 - no virus history.

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by dharrison In reply to Desktop/System Errors

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