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Determining the ROI on PDAs

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by a.l.t

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I am a member of my company's IT department. In an effort to make a business case for why we should begin supporting PDAs I am hard pressed to determine the ROI on PDAs for a municipality. Our customers are requesting that we support PDAs and I agree they are a useful business tool. However I would like to give more support to my argument then the usual anecdotal fluff. Any suggestions on how I can determine the ROI in this situation?

6 replies

by rapidad

Your company should have an account with some major business/IT supplier, like CDW, Staples, Office Max, etc. Call your account admin and they will be more than glad to give you reams of data and documents to support buying PDA's. If you cannot findsomeone to deal with then try the manufacturer and send them an email explaining your situation. If these dont work, let me know, and I will have my account rep call you.

by alpha-male

I would recommend you take a look at Gartner's

"The True Costs and Benefits of Mobile Wireless Devices"
17 May 2002
Phillip Redman

"Defining the total cost and benefits of ownership of mobile wireless devices is an important first step in understanding the value of adopting the technology to create a return on investment model."

Take a look here:

http://www3.gartner.com/1_researchanalysis/focus_areas/wireless_mobile/052202/wiremob052202.jsp

(delete any spaces in the URL)
also, here is a report based on the Blackberry that you may want to take a look at:

http://www.blackberry.net/select/roi/pdfs/ROI_report_BlackBerry.pdf

Good luck...hope this helps.

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