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by engineers

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I cannot dial up my isp now that I have installed winxp-pro sp1.
I get an error 720. all my dial settings are the same as on my win2000 machine( which works fine), and I have changed the modem, but still get the same problem.

9 replies

by guruofdos

Hmmmm....do you have a Motorola modem?? If so....download updated drivers. Did the computer come from Novatech? If so....download updated drivers. Do you use AOL, Freeserve or Demon? If so....download updated drivers.

Of course, you may need another PC to do this!!! Cannot download drivers to update modem because modem will not connect to allow me to.....

Better still....stop using XP! Of the 200 or so XP machines brought into us for problems...80% go back out of the door with 98SE or MEon them as most 'home' users and corporate users hate XP!!

by jkaras

I agree that XP blows chunks. When I tech supported dialup service we used the site www.modemhelp.net to look up error codes and init strings. I looked up your error and it says no point to point protocls (PPP) installed. It claims to reload networkprotocols and uninstall any unnecessary protocols not used. Create new dun with the proper settings. Xp is harder to do than old 98 but still can be done. Did you check device mgr for ghost modems? A lot of times AOL software takes control of the tcp/ip and causes this issue. Once you reload tcp/ip with new dun you should connect fine. Let me know if you need further help.

by jsolari020

XP is good...yet XP needs to be configured right once it is set up for the type of use it is going to be used for...I find that XP home is not nearly as "finished" as XP Pro..I rrun XP pro and have 98Se as a dual boot option. in case of any problems..the modem problems that i have had with my motorola jsut invovle downloads of the type of modem..go to the manufacturers site that the modems from, they should ahve downlaods for them..

by baronpublications

Hello,

Did you install WinXP on top of Win2K or did you do a clean install? Anyway, try to check your DUN settings, TCP/IP settings, and it would also help if you have the latest WinXP drivers for your modem. Check also Microsoft's website if they have posted a fix for this particular kind of problem. As I haven't really encountered the kind of problem you are experiencing, I could only give you advice on the general route to go about it. Hope this helps. Ciao...

Abel Baron

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