Problem: Dial up account connects to ISP OK (connection verified by ISP) but when trying to use IE (ver 5.5) I get error message: “Page cannot be displayed… cannot find server or dns error…” When opening Outlook (98), “..cannot find server.. socket error 11001..”
No firewall, single machine on a POTS (Plain Old Telephone Service)line. Running Win 98 SE. No other Internet Connections exist on computer. Dial up was working previously.
Known events that might have affected service:
1. Installed Norton Systemworks 2002 but was able to download ALL updates and virus definitions using the dial up account with no problems.
2. (After installing Norton)Uninstalled “Zone Alarm” using Add/Remove Prog in Control panel. (Did not do the install) Not sure if this matters but it seems the problem began after or around this time.
Steps taken thus far:
1. Reinstalled Dial up net working ISP account as per phone support from ISP
2. Verified existence of only one wsock32.dll file and only in ..windows\system folder. Verified correct version and file date as per Microsoft Support.
3. Renamed existing wsock32.dll and extracted “original” from CAB file to replace old copy as per MS Support. Verified correct version and file date.
So far, no luck. Any ideas what may be causing this condition and how I might be able to resolve it? Appreciate ANY input on this..
Thank you
