Desktop

Ask something
Discussion Locked

Dialup networking problems....

0 helpful
5 replies

by tchieng

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a couple of users who frequently travel. A RAS server has been setup for their access. It is based on a Win2k server with a 4-port comtroll rocket modem. These guys have no problems connecting to the server from hotels or any place, except the "crown" rooms at the airports. In these crown rooms, there are AT&T phones. On the side of these AT&T phones, there is a plug for your phone or modem cable to be plugged into. When they connect through this port, they get a dial tone and can dial. The modem will make it's negotiation noise, but it never connects. The guys are using Win2k with 3com modems. There is no phone jacks nor ports on the wall, only through the phone. We have lowered the modem connect rate on the dialing PC, but it still dosen't connect. Does anybody know what I'm talking about? Can you tell me what might possibly be going on here? Going through these AT&T phones seems to be causing some signal loss or interference and giving them grief about not being able to connect. Anybody have any suggestions on what to do?

Thanks

5 replies

by sgt_shultz

I don't know the answer to your question. but what do you think of the LineStein device available from www.hellodirect.com reconditioned for $40. (hmmm, why do they have reconditioned ones for sale?). anyway, doesn't work on all phones (but at&t is not mentioned) and doesn't work from international phones and you have to plug it into the handset, not the wall jack. but something to look at maybe...

by tchieng

Nope..... haven't tried these devices yet. Not sure about having these guys carry these devices and fiddling with them either. More trouble to some than it's worth.

Other suggestions welcomed.

by dnr1795

So where do the hotel phones plug into? Have you tried unplugging them & connecting directly to that jack if possible? Is it in a place where they need to add a '9' in front of the number or *## to disable some hotel phone feature interfering with the call? It might be a digital line. They can't be the only ones having this problem, ask the fronk desk there & they may be able to help.

by tchieng

Sometimes the phones are plugged into a jack on the wall that's accessible (as I understand it). If the jack on the wall is accessible, they can plug it directly to the wall and it will work. But when going through the phone, it only works like maybe 10% of the time. I don't believe they are required to dial 9 to get an outside line. They are not digital lines either. It's hard to tell what's really going on when you're not right there! I believe it's a modem configuration somewhere.
Other suggestions welcomed...

This discussion is closed to new replies.