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DNS Error

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We get an error page most times we tried to open our corporate website (say, www.company.com). The error page indicates that their exists DNS Errors.

Our LAN's domain name is "company.com" while our website is "www.company.com". We have 2 domain controllers (DC) configured as DNS servers within the LAN. A DHCP assigns IPs to workstations, and the IPs of the internal DNS servers listed among the primary and prevered DNS servers so assigned by the DHCP. We also have a router configured as a gateway.

Why can't the www.company.com resolve to its actual IP address (external)? Is the problem related to the common "company.com" that occurs in both domain names?

We only have this problem when we're browsing from within the LAN - visitors from outside the LAN don't have problem browsing the site.

What can be the reasons for this? Can anybody help with some helpful configuration hints?

3 replies

by mohitgoyal1981

Hi
you have this problem due to improper DNS entried. Check that your DHCP server provide secondary DNS server as of your ISP which has provided you Link.also make entires in your DNS server for Secondary DNS server from ISP.

within your internal netwrok when you try to browse your website it hits your internal DNS sever where it do not find entried for your website. ideally it should move to secondary DNS server to reslve IP address.

Try it , you will get resolution.

by Former member

If you're having problems Web surfing, you may have a DNS problem. Here are quick ways to fix it.
DNS, though, can be your foe as well as your friend. DNS problems may stop you from being able to visit Web sites. If you're having problems connecting, it doesn't take much work to see if DNS is the cause, and if it is, to try to fix it.
To find out whether DNS is a potential culprit when you're having trouble connecting to a site, first ping the site to which you can't connect by issuing the ping command at the command prompt, like this:
ping www.computerworld.com
If the site is live, you'll get an answer like this
Pinging www.computerworld.com
[65.221.110.98] with 32 bytes of data:

Reply from 65.221.110.98: bytes=32
time=22ms TTL=235
Reply from 65.221.110.98: bytes=32
time=23ms TTL=235
Reply from 65.221.110.98: bytes=32
time=23ms TTL=235
Reply from 65.221.110.98: bytes=32
time=24ms TTL=235

Ping statistics for 65.221.110.98:
Packets: Sent = 4, Received = 4,
Lost = 0 (0% loss),
Approximate round trip times in
milli-seconds:
Minimum = 22ms, Maximum = 24ms,
Average = 23ms
If it's not, you'll get a response like this:
Ping request could not find host.
Please check the name and try again.
If you ping a site and it's live but you can't connect to it with your browser, a DNS problem might be the reason. If you suspect you're having a DNS problem, take the following actions:
Check your HOSTS file
If your HOSTS file contains an incorrect or outdated listing, you won't be able to connect. Even if you don't recall adding listings to a HOSTS file, it still might contain listings, because some Internet accelerator utilities edit them without telling you. Open your HOSTS file with Notepad and see if the site you can't connect to is listed there. If it is, delete the entry, and you should be able to connect.
For details about editing a HOSTS file, see "Hack DNS for lightning-fast Web browsing."
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9019951
Check your DNS settings
Make sure your DNS settings are correct for your ISP or network. If you've changed your DNS settings to use a service such as OpenDNS, for example, you might have entered them incorrectly.
Find out from your ISP or network administrator what your DNS settings are supposed to be, or check the OpenDNS site (or another DNS service) for their server settings. Once you've done that, you'll need to make sure that you've entered the DNS settings properly.
Check the article "Hack DNS for lightning-fast Web browsing" for details about how to change your DNS settings. Then change the DNS servers to the proper ones, or choose "Obtain DNS server address automatically" if your ISP or network administrator tells you to use that setting.
Flush your DNS cache
The problem might be related to your DNS cache, so flush it out. To flush the cache, type ipconfig /flushdns at a command prompt.
Find out if your ISP is having DNS problems
Your ISP could be the source of the problem. One possibility is that one of its DNS servers is down and you're trying to access the downed server. If you know the addresses of the DNS servers, ping each of your ISP's DNS servers, and if any of them don't respond, remove them from your DNS list.
If you don't know the address of the DNS servers and you're supposed to use the choose "Obtain DNS server address automatically" setting, you'll have to call your ISP to see whether its DNS servers are having problems. Alternately, you can use the OpenDNS servers instead of your ISP's DNS servers. For details, see "Hack DNS for lightning-fast Web browsing."
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9019951

Please post back if you have any more problems or questions.

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