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dns error

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14 replies

by reboot49 May 17, 2003 last reply Jun 7, 2003

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Cannot connect to any web pages on internet at all get message cannot find server or dns error res://c:\windows\system\shdoclc.dll/dnserror.htm have tried reformat of hard drive and new install of Windows 98se same results. Computer is HP pavilion 6635. Thanks

14 replies

by craigmjackson May 17, 2003

Ok, we need some more information on what has happened and the environment you are in. Is it dialup? If so, is it MSN/AOL? If not, what settings are supposed to be in the network setup? If you believe you are indeed connected to the internet, goto Start > Run and type "command". type "ping 216.239.21.100". This is the IP address of google.com. If you don't get a reply, you are not connected to the internet at all. If you get a reply, try then "ping google.com". If this is not found, you have entered incorrect DNS numbers in your TCP/IP setup, or for some crazy coincidence, the DNS server you are connecting to has failed.

by reboot49 Jun 7, 2003

Answer helped

Thanks

by www.pinoyfun.com May 17, 2003

Check your proxy server settings in the connection properties dialog box. It should point to the proxy of your ISP.

by reboot49 Jun 7, 2003

Answer helped

Thanks

by cg it May 18, 2003

Craig has said it, we need more information on who is your internet service provider is and what you are using to access the internet e.g. dial up to your provider or use Cable/DSL. If Cable/DSL what are your TCP/IP properties and how do you have your browser set up.

by reboot49 Jun 7, 2003

Poster rated this answer

by reboot49 May 19, 2003

Not using MSN or AOL. We use a local ISP.Pinged 216.239.21.100 all 4 pings: ttl expired in transit. pinged google.com came back: unknown host google.com. DNS numbers are server assigned. I know the server is good because we can connect with the other 2 computers with no problems. We use 56k dial up to connect to our ISP. Have even tried a new modem with same results.

by bassbrett May 20, 2003

G'day,

Sounds like your have a corrupt TCP/IP stack. In my experience it is one of the more common issues that can cause a "connect no surf" symtom, when using dialup. Here is a page I just found that explains how to reinstall TCP/IP on Windows98. Pay particular attention to the warning about having a copy of windows 98, at the top of the page.

Good Luck!!
BassBrett