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Downlevel Document keeps on Printing

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6 replies

by vanaardtf

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I have a small network with 3 PC's two running XP and one
windows 98. One HP and one Brother Printer is connected to
the one XP PC. Another epson Printer is connected to the
otjer XP Pc. The printers are all shared on the network. A
downlevel document keep on printing on all of these
printers and I cannot remove this documnet in the printer
spool. Each time the PC's are switched on a newe downlevel
document appears in the printer spool. How do I stop this
document from printing ?????????????

6 replies

by dnr1795

What is this document printing from? Is it a configuration page built into the printer or a Word document? Do you turn on all PC's at the same time w/ a surge protector switch? Might want to try turning them on 1 at a time to see which one is sending the doc to all printers. Also might want to reload printer drivers or find different compatible drivers. You could also attach the printers to the Win98 PC & see if this error still occurrs. Try doing a Windows Update too, this may be a common problem(???) that could be fixed by an existing patch. Don't know, don't use XP. Hope this helps.

by ann777

1 - Turn off the printer (temporarily)

2 - delete any printer file remanents in:
C:\WINNT\system32\spool\PRINTERS or
c:\windows\system32\spool\printers

3 - shutdown

4 - repeat steps 1-3 for the next computer until all the computers are clear in this folder

5 - turn on the printer

6 - turn on the computer(s)

by ann777

Before doing the above, you might want to try stopping and then restarting the print spooler service in your WinXP box.

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