DSL Connection Problems

Which Windows operating system (since you have ZoneAlarm, you must have some version of Windows), and what web browser, Netscape or IE?
Let's start there.

blow away temporary internet files and cookies.
load ad-aware from lavasoft. run it.
If you can try rolling back IE (uninstall it) and see if it works. If so you can re-install it from microsoft.
Check the security settings for the browser.

I hope this helps.

First, I would try re-installing your Windows 98. Not wiping and reloading, but just reinstall the Windows disk. Zone alarm can sometimes do some strange things with Win98. I once spent over an hour with Microsoft (at $35.00/hr) removing a registry hang caused by Zone Alarm. I still think ZA is a good program. Some of your frustration will come from not being able to get some of the troubleshooting items that might help because you have no internet access.
After reinstalling your Win98, the other suggestions of deleting all temp files, temp internet files and cookie files would be the next thing to try before reloading your internet connection software. Good luck. Let us know.

Ken

i work internet tech support, and unlike the people who read off of scripts, i actually know what i'm doing.

the first place i'd look when someone called with this problem, and running windows 98, is the network configuration, i'd be willing to bet that for SOME REASON "client for microsoft networks" isn't in there. dont ask me why it dissappears, you are dealing with windows.

to get there double click on the my computer icon
double click on control panel
double click on NETWORK (NOT dialup networking, christ... NETWORK)
and look at that list of things in there.
first, check to see if "client for microsoft networks" is there. if it isn't, that's your problem

if it isn't:
click on add
double click on client
click on microsoft
double click on "client for microsoft networks"
when you click "ok" the comp will do some file copying, and you'll have to restart, then get connected, and see if that works

valis
www.valiskeogh.com

I have seen problems with zone alarm if you uninstall it before telling it to leave everything open. I would first try the manual uninstall procedures for zone alarm from their website.

Second I would try the IP fix program w2fix.exe that I put on one of my websites for you here:

http://www.singingriverhospital.com/pics/Mark/TCP-IP-Fixers/

Third, make sure your connection is not setup for a proxy server. Check Lan Settings under connection.

Also, check with your ISP as to whether the problem that you are having coincides with any work that they have done. I know of one instance where an ISP upgraded a core router assembly and it messed up a few of their subscribers with particular DSL modems. Same symptoms - can connect to the ISP but no web page display.

Talk to the ISP and get the IP addresses of the routers that are between you and them, and see if you can ping them. It may help to find where the packets are being dropped. You could also use tracert.exe to track where your outbound packets are getting to.

Final thought - Have you installed the latest drivers for the DSL modem? That sometimes helps.

Good luck

Alan

Here is an article that will mroe than likely cover your problem. Which I'd say is a corrupt TCP/IP (winsock) issue. There is a total of 4 articles in this process but this one probably will do the trick. If not get back and let us know.

http://support.microsoft.com/default.aspx?scid=kb;en-us;q314465

Hi, if everything else is ok try checking to see if internet explorer is set to "working online" and not "offline"....( go to file menu within IE and check there).

Hope that was helpfully since it was not mention

First things first all,

Undoubtedly restarted the system and tried this, so the next course would be 'Internet explorer repair tool' (that is if you in fact use Internet Explorer over another browser).

Adaware is nice, but follow it with Spybot or you miss forty percent of possible problems.

Go through all four security areas in Internet options. If it were the network causing this, you probably wouldn't even get connection.

Utilize the 'delete cookies', 'delete files' (be sure to delete the offline files also), then click the settings button.

In here, hit the 'files' button because simply hitting the 'delete files' button does NOT always delete all the files....

In addition, take a quick run through the 'objects' button... you may find one or so 'plugins' to be 'dammaged'.

Hope it helps.