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E-Mail Problem

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by ironhead80

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I'm currently having an issue with a client machine and Outlook 2003. When the user attempts to open or save an attachment 1MB or more, Outlook hangs up and the attachment won't open or save. The current settings on the Exchange 2003 server are unlimited file sizes for attachments. I have tried to do a repair from the Office 2003 disk with no success of it fixing the problem. The only thing I haven't tried is fully uninstalling and then putting a fresh install of Office 2003. I would like to keep from having to uninstall if possible, but what ever is easiest. Any clues to solve this ?

15 replies

by Former member

Right click on the attachment and select "save as" and place it on the desktop, when on the desktop right click on it and select "open > open with" and select "Notepad", this will open up your attachments.

Please post back if you have anymore problems or questions.

by ironhead80

Still freezes up thanks for that idea didn't think of trying it that way.

by jellimonsta

What kind of attachment causes the issue? Any? Jpeg, MS Word, Excel, Access, PDF?

by ironhead80

Yes, it does it with any of those programs. Anything from MS Office to pdf's. If it's 1MB or larger it hoses up.

by ironhead80

I just tried using the switches listed on the link you posted and also I broke down an just uninstalled an reinstalled Office. The same problem still persists. There are no add-in's running. We do have Trend Micros Office Scan running on every client machine which was installed the first week of June. The problem didn't start till the first of this week. I have checked the scan logs of the "problem" machine and they come out clean. I appreciate the help that you have given so far, ty.

by ironhead80

I did try deleting and then recreathing the ost file. I have also tried using the scanost and scanpst to test for errors in the files, they all came up clean. The last idea I can come up with is deleting the account on the server then recreating it, but that seems a little extreme. Damn MS. Again ty for taking time to try to help me with this.

by netman1958

Hi IronHead, you may have tried this already but I thought I would suggest it. Can you disable or stop the TrendMicro scan on that computer and then test it? Also, is this problem just occurring when it involves email attachments? i.e. can you open Office files that are >1MB that didn't start out as email attachments?

by Former member

WARNING!!!!
Any changes you make in the registry can make the computer unstable or UN-operable.

E-Mail Problem.
Override the size rule in OWA:

Uploading attachments bigger than 1 MB to Outlook Web Access can cause bottlenecks in your network or the Web server itself. So the maximum size limit of any attachment posted to an OWA public folder is 1 MB -- this is true even if there are no limits set on the public folder store itself.
If your company doesn't want such a small cap on attachments, you can override the size rule in OWA:
1.Open the registry on the computer where Microsoft Exchange is running and navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ MSExchangeWEB\OWA.

2.Under OWA create a new DWORD named Message Size Limit.

3.Set Message Size Limit to the number of kilobytes you want the maximum attachment size to be. For instance, if you set this value to 2048 (decimal), a maximum message size of 2 MB will be enforced.

4.Restart the Exchange Server information store.

OWA doesn't enforce a strict upper limit for this value, but anything over 10 MB is probably impractical. If you have people routinely posting large files to public folders, you may want to retrain them to use an FTP site or a shared server folder instead. HTTP isn't really designed for delivering or receiving large files in bulk.
For the above procedure to work, you need to be running either Exchange 2003 (any version) or any service pack revision of Exchange 2000 that has been updated with the post-Service Pack 3 update (as described in Knowledge Base article 870540).:
http://support.microsoft.com/kb/870540/

Please post back if you have anymore problems or questions.

by ironhead80

I do have a question and forgive me if it seems scattered brain, my knowledge of Exchange is limited. Since this problem is confined to this one local machine and we did pin point that it is the machine an not the profile as we first thought(We created two new temp accounts to test by). How will changing a setting in OWA help in Outlook?

I will be unable to try this until the middle of next week. If something happens while my supervisor is out, she might come back an plant a boot up my ass for killing the server that was rebuilt 3 months ago, plus not to mention the fact that any screw up on my part will result in termination. I will try this and post back the results. Like I said it'll be about the middle of next week. Thank you for your time to help.

by thumbsup2

Often, especially for the same attachments exchanged back and forth several times, the OLK temp folder can get full and refuse to open the attachment. Clean that folder out and try again.

by ironhead80

Found the folder, cleared it and it still locks up when it attempts to open or save the file. Good thing I did open it from the looks of things it needed to be cleaned out.

by advanracing62

did you go into mail and delete the current outlook profile and make a new one?

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