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email/smtp issues

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by allmar7am7777

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one of our clients has been having issues with external outgoing emails being returned undeliverable for different reasons, which is perplexing to me. One reason said "SMTP communication problem with recipient's email server", another said "you do not have permission to send to this recipient", and another one said "Configuration error on server".
When only 2 users (that I know of) are having problems, and there isn't any consistency in the stated reasons, what could the issue possibly be?
I'm perplexed. Any tips and hints would be greatly appreciated.

2 replies

by Former member

It is pretty hard trying to fathom out the reason behind this without much detail, so the only option is in the email set up. You will have to go through the SMTP settings and password etc to find all of this out. It could just be that the ISP is fixing something their end. So the list could be quite long. Phone up the ISP and see if they are doing any work on the line. They might have the answer to your question.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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