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Envelope Feeder on HP5si

By csavor ·
We have a customer that has trouble using their envelope feeder on their HP5si. They are using OfficeXP Pro on XP Pro PC's in an Netware 6 sp3 network (Non-NDPS printing). I have gone through HP and MS's online support and have verified all settings to be as recommended inside OfficeXP. What happens is that when you specify to "Auto select" and select the "Preprinted" which is the COM10 sized envelopes in the envelope feeder (And configured through the front panel of the 5si. The printer will alert and ask for an envelope be placed in "Tray1" (Tray 1 is set for Legal). You can also "select" another tray option through the front panel options and can even select the envelope feeder which will then grab an envelope but it will be blank. If you select another form of paper the address you originally sent to the printer will print out. More info. They also had problems printing envelopes in Office 2000 with Win98 and Netware 4.11, I was hoping the completly new sets of drivers would take care of the problem. The envelope feeder has also been replaced because the first one's drive motor burnt out. Again, I have allready used HP's and MS's knowledgebase and have tried all their suggested settings.

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