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Erratic and Possessed Mouse in Laptops

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9 replies

by damianlukban

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We have been experiencing an increase in mouse problems in our Compaq Armada M700 & Evo N600 & N400 laptops. The mouse behaves erratically and highlights icons, files and sometimes deletes all these. This happens to Windows NT and 2000 Pro systems. All have Novell NWClient 4.8 with SP4, NT 4 with SP6 and Win2k with SP 2. All systems have NAV-Enterprise installed. We have reinstalled the mouse & docking station drivers, all recommended softpacks from Compaq and flashed the BIOS to the latest update. We have replaced the motherboard and keyboard too. We have an open case with Compaq but no resolution to date. Nothing has fixed the problem and it has been very frustrating to our end-users and most especially to us who need to support them. I appreciate all the help and suggestions!!

9 replies

by shanghai sam

Just a thought, but I found when I had a floating mouse it turned out I had abnormal pressure on the front of the keyboard. It was nothing to do with the hardware the laptop has or anything to do with the drivers, it was how I typed and managed to use the mousepad or buttonmouse. Basically, I was just putting to much weight on the front of the laptop causing other keys to sense as depressed (like delete) or moved the mouse.

Of coarse this shouldn't have anything to do with the problem ifyou're using an external, however, all of the laptops I had, had a feature set for simultaneous use and even if I used an external mouse, again how I typed affected the mouse movement because the internal mouse was still enabled.

Good Luck to you

Mark

by damianlukban

Unfortunately, this is not the case....I happen to be a very light typist and still experienced the problem even without touching the keys. Thanks.

by derekdcosta

Have you tried with an external mouse?

Your description fits the behaviour of the "Magistrate" virus

by damianlukban

Yes, I have tried an external mouse with same problem...already scanned for viruses with norton and didn't find any. Thanks.

by timwalsh

On some laptops with the Touchpad mouse (not familiar with Compaq equipment), ther is a setting in mouse configuration in the Control Panel to adjust mouse sensitivity to pressure on the front of the laptop. Availability or lack of this feature is dependent on the publisher of your particular Touchpad drivers. If this feature is available on your particular equipment, it will solve the problem if it is similar to that posed by Answer 1.

by damianlukban

The laptops do not have a touchpad mouse. They all have the ones in the middle of the keyboard that looks like an eraser head. Thanks.

by daravon

I used to work with Wise Foods Inc. and they used Compaq laptops almost exclusively. Compaq has an erratic mouse patch available to download on their site. This usually worked. When it didn't, I just went into the BIOS and disable multiple pointing devices and this worked. WHen that failed, Compaq came out and replaced the system board (seeing that a large part of the laptop is one peice to them).

Jeremy

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