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Ethernet connection problem - help!

By EStreetJerseyGirl ·
We have a computer (some off brand, FTC) that we just got a new Ethernet card for. We put the new Ethernet card in......everything goes fine, then when we try to make the network connection, we get the error message that something is not connected. The Device Manager tells us that the hardware is working properly. The cable we're using definitely works, because we can network 2 of our other computers without any problems. We cleaned the slot on the motherboard, and even un-installed and tried a different slot. We can't even finish the "Network Set-Up Wizard," beceause it says something is "not connected." The drivers are all up to date and apparently installed properly. Any ideas how we can get this to work?

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by EStreetJerseyGirl In reply to Ethernet connection probl ...

The ethernet card is enabled in the BIOS. We tried both "non-OS2" and "OS2" settings, neither worked.

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by sherwindennis In reply to Ethernet connection probl ...

Maybe give us the full text of the "ERROR" message.

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by EStreetJerseyGirl In reply to

Poster rated this answer.

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by HereInOz In reply to Ethernet connection probl ...

Just a question - why did you get a new Ethernet card for this machine in the first place? Was the old card not working?? Or did it not have a card?

If the old card was not working, perhaps there is a problem a little deeper than the card, that is causing a mischief?

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by EStreetJerseyGirl In reply to

The old card wasn't working, so we got a new one, thinking the card itself was the problem. Apparently it's not the card!

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by EStreetJerseyGirl In reply to Ethernet connection probl ...

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